Exchange Policies
The Conectados com Deus portal has as exchange policies the items described below.
1. Exchanges are made under the following condition:
1.1. If it is proved that the material you received suffered some damage in its history, we accept it only after 24 hours from the date of delivery of the material, if the customer keeps the product for more than 2 (two) days we do not accept returns.
1.1.1 The customer must inform the SAC by phone: 41 9 9596-1286 or by e-mail: contato@conectadoscomdeus.net sending a photo or proving that the product was damaged on the way to the chosen residence.
- As soon as we receive the order and prove the damage, another product is sent to the customer at no cost.
- The Customer must send the damaged product to the return address (contained in the product packaging).
2. For purchases of non-physical products there is no possibility of exchange and we do not refund the money.
3. If the person's material is not arrived within the estimated period of 20 days it is possible for them to cancel the purchase and will receive the refund amount (amount that is discounted from the service fee of the companies that receive the money).